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The Dos and Don'ts of Email Negotiations

Updated: Apr 21

Email has become one of the most popular forms of communication in today's digital age. Whether negotiating a business deal or settling a dispute, it is important to understand the dos and don'ts of email negotiations. This blog post will discuss some best practices for negotiating via email and some common mistakes to avoid.

The Dos of Email Negotiations

  1. Do keep it concise and to the point: Email negotiations should be kept brief and to the point. Start by clearly stating your objective and the outcome you want to achieve. Avoid long-winded explanations and stick to the facts.

  2. Do be respectful and professional: It is important to maintain a professional tone in your email negotiations. Avoid using offensive language, making personal attacks, or using sarcasm. Be polite, respectful, and professional at all times.

  3. Do use clear and precise language: Use clear and precise language when communicating your message. Avoid using jargon or overly technical terms that may be confusing to the other party. If necessary, explain any technical terms in simple language.

  4. Do set deadlines: Clearly state deadlines for responses or actions to be taken. This will help keep the negotiation on track and prevent unnecessary delays.

  5. Do confirm agreements in writing: Once an agreement has been reached, confirm it in writing via email. This will help avoid misunderstandings and serve as a record of the agreement.

The Don'ts of Email Negotiations

  1. Don't negotiate over email alone: Email negotiations should not be the only form of communication. Follow up with a phone call or in-person meeting to discuss any complex issues or to ensure that the other party has fully understood your message.

  2. Don't use email to avoid confrontation: Email should not be used to avoid face-to-face confrontation or to hide behind a computer screen. It is important to address any issues directly and honestly.

  3. Don't send angry or emotional emails: Avoid sending emails when you are angry or emotional. This can lead to regrettable actions or words that can damage the negotiation process. Take a step back and compose yourself before responding.

  4. Don't share confidential information: Do not share confidential information over email. Use a secure platform or a non-electronic means of communication to protect sensitive information.

  5. Don't forget to proofread: Always proofread your email before sending it. Spelling mistakes, typos, or grammatical errors can reflect poorly on your professionalism and attention to detail.


Email negotiations can be a convenient and effective way to negotiate. However, it is important to follow certain best practices to ensure that the negotiation process is successful. Remember to keep your emails concise, professional, and respectful. Set clear deadlines and confirm agreements in writing. Avoid using email as the only form of communication and do not send angry or emotional emails. By following these dos and don'ts, you can ensure a successful negotiation process and achieve your desired outcome.

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